All Courses in this video (Click)
CUSTOMER SERVICE SYSTEMS (22:33)
REAL RENTAL DECISIONS (26:19)
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WHAT IS THE TYPICAL RENTAL DOWN PAYMENT?
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PROs AND CONs OF THE RENTAL FINANCE OPTION
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POSSESSING A PRO DRIVERS MENTALITY
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GREAT FAMILY VEHICLE OPPORTUNITY
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RENTAL EXPECTATIONS
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HOW MANY RIDES DO YOU THINK YOU CAN DO A WEEK
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WHY ARE YOU THINKING OF RENTING?
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PAY ATTENTION TO YOUR DRIVER TIME ON SATURDAY AND SUNDAYS
KICKBACKS 101 (12:03)
UNIVERSAL VALET/AIRPORT PROTOCOLS (7:40)
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WHAT ARE THE DRIVER EXPECTATIONS FOR THESE AREAS
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WHEN SHOULD I BEGIN COMMUNICATION WITH PASSENGER?
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SHOW PLACARDS OR REAP A BAD EPISODE
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DON'T USE HAZARDS IN A PICKUP ZONE BECAUSE
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WHEN TO USE THE LAST DRIVER OPTION
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WHATS THE DIFFERENE BETWEEN STAGING AREAS AND PICKUP LOCSTIONS?
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HOW DO WE PULL INTO A VALET OR CONFERNCE CENTER PICKUP AREA
LEGAL DEPT: VERY IMPORTANT (11:09)
MARKETING MUST DO'S (6:29)
TECHNOLOGY SCHOOL (25:41)
NAVIGATION/SAFETY TROUBLES (49:18)
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CONCERNS WITH GETTING MOVING VIOLATIONS
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TIPS FOR THE ROAD RAGE ISSUE
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REST ROOM TRICKS
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DAY TIME VS NIGHT TIME DRIVING
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WHEN TO PUSH THE ARRIVED BUTTON SO YOUCAN USE YELLOW GUY
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PARKING DO'S
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THE DRIVERS FAMILY
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PROTECTING THE VEHICLE FROM PASSENGERS
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PUNCH IT DRIVER, I'M LATE!
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PLEASE DROP THIS OFF DRIVER
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DIRECTING PASSENGERS TO STAY LEGAL
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LOUD CELL TALKERS
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USE THE YELLOW GUY IN GPS
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DARK STREETS FOR PICKUPS
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HAZARDOUS DROP OFF LOCATIONS
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INVISIBLE DROPOFF LINE FOR FELLOW DRIVERS
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FOLLOW PASSENGER DIRECTIONS WHEN THEY...
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NECESSARY SUPPLIES EVEERY DRIVER NEEDS FOR EVERY RUN
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APP CRASHING BACKUP PLANS
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MORE ROAD RAGE TIPS
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TIPS FOR CONFUSING NEIGHBORHOODS
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EATING, READING, AND ETC HABITS
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COLLISION PREVENTION
POOL/SHARED ADMIN TOOLS (37:24)
MAINTENANCE MAITRE D' (9:10)
REFERRAL SCRIPTS AND TIPS (6:17)
RESEARCH AND DEVELOPMENT...PERIOD! (5:09)
